With the increasing pressure on Local Authorities to be effective, efficient and accountable, individual performance is crucial. The old stories about council workers standing around all day are a myth but problems with performance have to be identified and dealt with.
Identifying any gaps between actual and required performance is a crucial task for any manager. Action has to be taken but within a legal and procedural framework that should be understood by all those involved. This course will give managers the skills and the confidence to address these issues and ultimately improve service delivery.
For a full course outline please fill out the form below, or call 01825 749390 to speak to one of our advisors.
