Following the recent government guidelines to local authorities on how to use Twitter to engage with the public giving a more personal touch to the people behind the scenes it has highlighted just how this whole new area of communication is being optimised by our sector.
The question is – are we in danger of locking ourselves away behind a computer screen to communicate with our customers? There are already numerous service providers people complain about as they just feel like a number and not a real human being. Also, many people who have a grievance do not feel as satisfied unless they get to speak to a person. Even though we live in a highly technical age – many people within our communities are not on-line and still rely on communicating face to face or over the telephone.
If we don’t get the basics right are we leaving ourselves wide open to being criticised on social media sites creating a negative impact and the need for damage control?
Have your say
We invite you to join other HR professionals from local authorities for a dedicated 45 minute Webinar on Thursday October 15th at 4.00 p.m. which will tackle delivering effective customer service relevant to society’s needs today. During the Webinar we will host polling options to get your feedback and the results will be published in a report to follow the Webinar. The Webinar will be hosted by Keith Crampton who has been working on customer service issues in Local Government for over 20 years and has recently published a guide to customer service in local government.
Places for this webinar are limited so if you would like to take part then please click on the link provided to book your place.
